Consumers

How secure is Payforit?

Very. All we need is your mobile number. You'll either be asked to send a text message or enter your number on screen. If we can auto-detect your number the payment only requires a single click.

What happens to my mobile number?

Your mobile number is safe and will not be passed on to anyone else. You may be asked if you'd like to receive marketing from the retailer you are purchasing from.

Can I use a pay-as-you-go mobile?

Yes. Providing you have sufficient credit you can use a pay-as-you-go mobile phone. Remember that the credit will be deducted from your handset immediately.

When is the money deducted from my bill?

If you are on a prepay contract, the transaction will be added to your bill which will then be deducted from your bank account by your network on the ususal date.

How can I claim a refund?

ImpulsePay does not issue refunds, you will need to contact the merchant in order to claim a refund. Due to the nature of mobile payments, it's not possible to add credit back onto your handset.

Which networks can I use Payforit on?

All UK networks support the service: T-mobile, Orange, O2, Three and Vodafone. All virtual operators like Tesco Mobile, Virgin Mobile and Lebara are supported too.

Businesses

Does the service work outside the UK?

Currently this service only works with UK network operators. We're working to enable other countries around the world, and hope to offer more territories soon.

Do you work with larger organisations?

Yes. We can work with larger organisations and businesses to bring our services to their customers. Please call us if you'd like to discuss how we can help you.

Can I run a subscription service?

Yes, you can do this immediately through your account. The subscription process is controlled by Payforit, meaning you can be sure all customers subscriptions are handled properly.

What if a consumer doesn't pay their bill?

The network operators allocated money from their fees to cover most bad debt. Therefore, every successfully billed transaction we tell you about, you get paid for*

How do you protect my revenue?

The mechanics of our payout service is set up as a standalone company specifically for making your payment, covering you if anything happened to us.

*Fraudulent or malicious use of ImpulsePay is not covered

Finance

When will I get paid?

Payouts are generally made on the 15th day of the second following month. Payments take around 3 working days to reach your account.

Can you give me a payment example?

Sure. For January transactions Payouts would reach you on, or just after, the 15th of March. This roughly equates to a 45 day payout.

Don't payouts vary across different networks?

Each network operator has different charges per transaction. We aggregate these charges to give you a simple 75% payout across all networks.

Do I need to do anything to get paid?

You don't need to do anything. Before your first payment we'll check your bank & VAT status. This simple procedure means that you'll automatically get paid every month.

What happens with the VAT?

If you're VAT registered, we can pass the additional VAT amount through to you. To enable this, please enter your VAT number in your control panel, we'll then check this before making payment.

What if I am VAT exempt?

If you are VAT exempt please let us know. We have a process for handling VAT exempt transactions on every network, meaning you'll receive the full amount exclusive of any VAT.

Technical

Do I have to use your script?

No. We provide an easy to use HTML link to get you up and running quickly, but you can use different embed options instead, or improvise however you like.

Do payment details travel over the internet?

No. Payforit bills the phone bill directly. This means sensitive information never leaves the security of the mobile operators' billing systems.

Can the payment pages be branded?

Yes. Merchant logos can be added to payment pages where applicable. The page layout and colour is mandated by the networks and can't be altered, but every screen can be embedded into your own site.

How much does the 'PIN code' message cost?

This is a standard rate message sent to authorise a purchase. If you elect to pay this, the consumer has no additional charges to pay. The cost is 2.2p per message, deducted from your payout.

How reliable is your payment infrastructure?

We combine the best technology that each mobile aggregator has to offer, and can switch instantly. Our primary infrastructure provider processes several hundred million pounds per year.

Is there a limit to the number of transactions?

No. Our service can handle 10,000s of transactions a second. If you think you need more than this talk to us and we can increase the throughput for your service.

Coverage

Does the service work outside the UK?

Currently this service only works with UK network operators. We're working to enable other countries around the world, and hope to offer more territories soon.

Which networks support the service?

All UK networks are supported: T-mobile, Orange, EE, O2, Three and Vodafone. All virtual operators like Tesco Mobile, Virgin and Lebara Mobile are supported too.

Can consumers use Payforit whilst abroad?

Payforit is limited to UK numbers only. But UK numbers abroad can still make a payment. As long as the number is a UK registered mobile number, it can be used to make a payment.

Do all networks support single click billing?

Yes. Consumers on every UK network can also use Payforit's single click billing method on their handset, providing they are browsing over a mobile network data connection (not wi-fi)

What if I want to sell globally?

Payforit can be offered alongside other mobile payment options from other countries. Websites like paymentwall.com, offer country specific payment methods to consumers (including us!)

I'm not a UK business, can I use Payforit?

Yes. You can still offer mobile payments to your UK customers if your business is based abroad, we'll pay you as normal using the current exchange rate minus a £25 international transfer fee.

About Us

How long have you been around?

Launched in 2009 by Interlinked Media Ltd (a UK/US Marketing business which was sold in 2010), ImpulsePay is now an independent, profitable and growing UK business.

Are you regulated?

Payforit (and ImpulsePay) is regulated by PhonepayPlus, the UK's phone-paid regulator. We are registered with the ICO for the data protection act.

Where do you operate?

ImpulsePay only works with the UK carriers at present. We are, however, looking at internationalisation, and do hope to offer ImpulsePay in other territories at some point.

Who provides your operator connections?

We combine the best technologies from multiple aggregators. Our primary infrastructure provider is MIG, who process several hundred million pounds of mobile payments per year.

Do you do custom projects?

We don't offer specific development services, but our aim is to get organisations and businesses of all sizes using Payforit, so do talk to us and we'll see how we can help you.

Can we meet up?

Sure. Give us a bit of notice to tidy the office up! We're based in London, however it would probably be better to arrange a quick phone call first to discuss your ideas.